Returns Policy

Returning an Item:
We at Toolman Ltd. pride ourselves with the high-quality of the products we supply our customers and we always go out of our way to make sure that we provide you with only the best, regardless of your business or industry. We do of course understand that not every product is made equal and that sometimes there are cases where the product itself is not fit for purpose or simply does not suit the reason for which it was bought. It is for this reason that we are happy to accept items returned to us within 7 days of purchase and in this case we offer you an exchange or a full refund to your credit or debit card once we receive the items and process them in our warehouse.  Any returns which fall outside this 7 day time period may be considered on a case-by-case basis and is at the discretion of Toolman Ltd. and may be refunded as a credit against a future purchase.  All items must be returned to Toolman Ltd. in the same condition in which they were shipped and in a resaleable condition.

Toolman Ltd. reserves the right to refuse a return if it is determined that the item has been used or worn and then returned for any reason other than being ‘faulty’.

How to Return an Item:
1. Put your unused item for return back in its original packaging.
2. Include a note stating your order number, whether your are returning or exchanging the product and the reason why.
3. We will be in touch if there are any issues or when your return has been processed.
Please not that return carriage costs are the responsibility of the customer.

Returns Address:
Toolman Ltd.
The Trading Park,
Monument Cross,
Newmarket-on-Fergus,
Co. Clare,
Ireland

Guidelines to help you get the best and fastest return service:
• Each returned item should be in its original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging.
• When returning clothing, where relevant, the original hygiene slips must be in place. Please state the size and colour you are looking for if you want an exchange.
• We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
• We reserve the right to request that you pay for the shipping of replacement goods where the returned goods are not faulty and are in accordance with the original order.
• It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods.
• Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund postage costs.

Store Returns:
The simplest way to return an item is to return your item to where you bought it. This gives you the flexibility to get a refund or pick another item (or items) to exchange it with. If you’re returning an item from the shop to the online store or vice versa we’ll issue a refund and you’ll be able to go back online or browse round our store and purchase an alternative product.

 

Has my return been processed?
If you have any problems or questions with regards to your return please call:

Phone: +353 (0) 61-951120 or +353 (0)86-3962626